# Aram Mkhoyan — Resume

**Product Manager · Mobile, Fintech & Internal Tools · Ex-Software Engineer**

Yerevan, Armenia · mkhnaram@gmail.com · https://www.linkedin.com/in/aram-mkhoyan/

## Summary

Product Manager with 5+ years of experience owning mobile, fintech, and internal-tooling products, built on nearly a decade in software engineering. I drive customer discovery, experimentation, and roadmap prioritization to ship features that lift adoption and operational efficiency — and use AI-assisted workflows (Claude Code, Cursor, MCP) to turn raw customer signals into engineering-ready requirements in minutes, not days.

## Experience

### Product Manager, Field Mobile App — ServiceTitan

*Oct 2024 — Jun 2026*

The all-in-one iOS, iPadOS and Android app field technicians use to manage jobs, build estimates, capture work and collect payment.

- Owned the app's operations features (after owning its roofing features), from discovery through delivery
- Shipped features that unblocked customers' migration from the legacy app, helping grow adoption from ~100 to ~5,000 businesses
- Ran customer discovery and technician ride-alongs, turning field pain points into prioritized requirements and user stories
- Defined and tracked success metrics for owned features, using adoption and usage data to guide prioritization
- Used Claude Code, Cursor and MCP integrations (Snowflake, FullStory, Kibana, Gong) to cut cross-team research from days to minutes — enabling up to three major features in a single sprint

### Product Manager, Internal Tools — CreedRoomz (SoftConstruct)

*Jun 2023 — Oct 2024*

Live casino provider with 1,000+ partners worldwide.

- Owned the roadmap for the internal tools that run Live Casino and its studio operations
- Gathered requirements from operations and engineering, prioritized the backlog, and coordinated cross-functional teams to deliver releases on schedule

### Product Manager — HiLearn / MoneyLion

*Mar 2021 — Mar 2023*

Fintech building algorithmic financial advice and marketplace products for MoneyLion.

- Grew MoneyLion's marketplace / affiliate business to over $1M in monthly revenue by coordinating cross-team efforts
- Built and ran an A/B testing program, designing cross-channel experiments and standardizing testing to optimize conversion
- Led customer discovery to define requirements, specifications and value-based proposals for B2B partners
- Ran market and competitive research to inform roadmap decisions

### Software Developer — Praemium

*Oct 2015 — Feb 2021*

Global asset-management platform serving 500,000+ investors.

- Designed, built and launched an internal continuous-integration tool for Microsoft Dynamics 365 that monitored 20+ client instances
- Partnered with teams in the UK, Australia, China and Dubai on the monolith-to-microservices migration

## Skills

- **Product:** Strategy & roadmapping, Customer discovery, User research, A/B testing, Go-to-market, Backlog prioritization, Agile / Scrum, User story mapping, Stakeholder management
- **AI & data:** AI-assisted discovery, Prompt engineering, Agentic workflows, Claude Code, Cursor, MCP, Product analytics, SQL
- **Tools:** Jira, Confluence, Asana, Trello, Figma, Snowflake, FullStory, Kibana, Gong
- **Engineering:** .NET / C#, JavaScript / TypeScript, HTML / CSS, ASP.NET MVC, AngularJS, Microservices

## Education

- Bachelor of Philosophy, Yerevan State University

## Languages

- Armenian: Native
- Russian: Native / bilingual
- English: Full professional

## Contact

- Email: mkhnaram@gmail.com
- LinkedIn: https://www.linkedin.com/in/aram-mkhoyan/