# Aram Mkhoyan **Product Manager · Mobile, Fintech & Internal Tools · Ex-Software Engineer** Yerevan, Armenia · mkhnaram@gmail.com · https://www.linkedin.com/in/aram-mkhoyan/ ## Summary Product Manager with 5+ years of experience owning mobile, fintech, and internal-tooling products, built on nearly a decade in software engineering. I drive customer discovery, experimentation, and roadmap prioritization to ship features that lift adoption and operational efficiency — and use AI-assisted workflows (Claude Code, Cursor, MCP) to turn raw customer signals into engineering-ready requirements in minutes, not days. ## Experience ### Product Manager, Field Mobile App — ServiceTitan *Oct 2024 — Jun 2026* The all-in-one iOS, iPadOS and Android app field technicians use to manage jobs, build estimates, capture work and collect payment. - Owned the app's operations features (after owning its roofing features), from discovery through delivery - Shipped features that unblocked customers' migration from the legacy app, helping grow adoption from ~100 to ~5,000 businesses - Ran customer discovery and technician ride-alongs, turning field pain points into prioritized requirements and user stories - Defined and tracked success metrics for owned features, using adoption and usage data to guide prioritization - Used Claude Code, Cursor and MCP integrations (Snowflake, FullStory, Kibana, Gong) to cut cross-team research from days to minutes — enabling up to three major features in a single sprint ### Product Manager, Internal Tools — CreedRoomz (SoftConstruct) *Jun 2023 — Oct 2024* Live casino provider with 1,000+ partners worldwide. - Owned the roadmap for the internal tools that run Live Casino and its studio operations - Gathered requirements from operations and engineering, prioritized the backlog, and coordinated cross-functional teams to deliver releases on schedule ### Product Manager — HiLearn / MoneyLion *Mar 2021 — Mar 2023* Fintech building algorithmic financial advice and marketplace products for MoneyLion. - Grew MoneyLion's marketplace / affiliate business to over $1M in monthly revenue by coordinating cross-team efforts - Built and ran an A/B testing program, designing cross-channel experiments and standardizing testing to optimize conversion - Led customer discovery to define requirements, specifications and value-based proposals for B2B partners - Ran market and competitive research to inform roadmap decisions ### Software Developer — Praemium *Oct 2015 — Feb 2021* Global asset-management platform serving 500,000+ investors. - Designed, built and launched an internal continuous-integration tool for Microsoft Dynamics 365 that monitored 20+ client instances - Partnered with teams in the UK, Australia, China and Dubai on the monolith-to-microservices migration ## Skills - **Product:** Strategy & roadmapping, Customer discovery, User research, A/B testing, Go-to-market, Backlog prioritization, Agile / Scrum, User story mapping, Stakeholder management - **AI & data:** AI-assisted discovery, Prompt engineering, Agentic workflows, Claude Code, Cursor, MCP, Product analytics, SQL - **Tools:** Jira, Confluence, Asana, Trello, Figma, Snowflake, FullStory, Kibana, Gong - **Engineering:** .NET / C#, JavaScript / TypeScript, HTML / CSS, ASP.NET MVC, AngularJS, Microservices ## Education - Bachelor of Philosophy, Yerevan State University ## Languages - Armenian: Native - Russian: Native / bilingual - English: Full professional ## Contact - Email: mkhnaram@gmail.com - LinkedIn: https://www.linkedin.com/in/aram-mkhoyan/ ## About I'm Aram, a product manager based in Yerevan. I've spent 5+ years owning mobile, fintech and internal-tool products — most recently the Field Mobile App at ServiceTitan — after nearly a decade in software engineering. I like getting close to the problem: customer discovery, ride-alongs with the people who use the product, and turning what I learn into clear priorities for the team. Outside of work I make things just for the love of it, like Kinoarvest, a self-funded series of booklets about art-house film directors. ## Projects ### Kinoarvest series *For the love of it · author* independent. self funded series of small books or booklet dedicated to art house film directors made with Davit Mosinyan. ## Services (coffee consultancy) ### Home espresso setup consultation *60 min · Online or in person* Not sure which machine and grinder to buy? We'll find the right espresso setup for your budget, space and the drinks you love. - Your needs, budget and kitchen space - A shortlist of machine and grinder pairings - Accessories worth buying (and ones to skip) - A buying plan you can follow step by step Buying an espresso setup is confusing: hundreds of machines, endless forum debates, and the grinder matters more than most people think. In this session we talk through how you drink coffee — milk drinks or straight espresso, how many cups a day, how hands-on you want to be — and turn that into a clear recommendation that fits your budget. ### Espresso dial-in session *90 min · In person* Already have a machine? I'll come over and help you pull consistently great shots with your gear and your beans. - Grinder setup and grind settings for your beans - A repeatable recipe: dose, yield and time - Milk steaming and texturing basics - A simple cleaning and maintenance routine Great equipment still needs dialing in. We'll work hands-on with your machine, grinder and coffee until the shots taste right — and you understand why, so you can do it yourself next time. ### Manual brewing setup *45 min · Online* Prefer filter, AeroPress or moka pot? Get the right gear and a few reliable recipes to start brewing well at home. - Choosing a brewer that suits your taste - Grinder advice for manual brewing - Starter recipes you can repeat Manual brewing is the most affordable way into great coffee. We'll pick the method that matches how you like your cup and set you up with recipes that work from day one. ## Personal interest: coffee Home coffee setup: 1Zpresso K-Ultra, AeroPress, Bialetti moka pot (red), Chemex, Fellow Stagg EKG, HiBREW electric grinder, HiBREW espresso machine, Moka pot (black), Wacaco Picopresso.